At East Granby Family Practice we strive to provide the best care possible to our patients and will schedule appropriate time to address your concerns. Please try to anticipate your medical needs and request a mutually convenient time in advance.
East Granby Family Practice is currently accepting new patients of all ages. We do not accept new patients with the need for chronic pain management. There are specialty practice that are better suited and able to help patients with this need.
Appointment policies - When you make an appointment with us we are reserving time for your provider to spend with you. Whenever possible, we would like 24 hours notice if you are cancelling an appointment so that we can use that appointment time for another patient. We make phone calls the previous day to remind patients of appointments, particularly if they were made in advance. There is a $50 "No Show" charge if a physical, wellness exam or followup appointment is not kept. The fee for a "No Show" for an acute visit is $25.
Prescriptions – With our electronic medical records system prescription refills are done electronically between your pharmacy and your provider. When you are running low on your medication please contact your pharmacy to request a refill and they will send us an electronic message through a service called SureScripts. We request that you give us a 3 day advance notice. If you are completely out of medication please call the main office. Although we make a great effort to renew your prescriptions the same day, it may not always be possible as your provider may be out of the office. Please plan ahead and give us ample time to provide this service to you. Only emergency prescription medications are refilled over the weekend. We refill most medications directly through our electronic medical records to your pharmacy. If you need your prescriptions written, we ask that you come in and pick them up to insure that you get them. No narcotics are filled without an appointment.
Forms - Forms will be completed in a one-week time frame. If you have an appointment and need a form completed related to this appointment please bring the form in at that time. If forms are brought in without an appointment there is a $5.00 fee to be paid upon completion. We ask that when dropping the forms off that you complete as much of the form as possible. Once completed, you may pick them up, or we will mail them to you if you provide a self addressed stamped envelope.
Insurance- We participate with most Health Insurance plans. To be sure we will accept your plan you can check with your carrier and verify we are participating providers or you may call the Billing Department at 860-653-0006.
If your require assistance choosing the proper insurance for you, please visit the CHOICES website, provided by the State of Connecticut.
We are happy to send your claims to your insurance carrier, but can only do so if we have the correct demographic and insurance information. This information is crucial to get your claims paid and avoid bills being sent to you. We will ask you if this information is correct at each visit, and if not, we will help you update it.
Insurance cards - We will check your insurance card at every visit to verify there are no changes to your policy and ensure your claim gets processed correctly. Please bring your insurance card with you to every visit and present it to the receptionist.
Co-payments - The majority of managed care companies have a patient co-payment, coinsurance, or deductible associated with most visits. When you contract with a managed care company, part of your agreement with them is to pay your co-pay at the time of service. We accept cash, checks and major credit cards. There will be a $10.00 administration fee assessed if a co-pay is not paid at the time of service to defray the cost of billing you for these small amounts.
Deductibles - The amount you pay for covered services before your insurance plan will pay. For example, the Medicare deductible for 2017 Medicare deductible is $183, so the patient would be responsible for this amount unless there is a secondary insurance with covers deductibles. After you pay your deductible, you may still be responsible for a copayment or coinsurance. If you would like to keep a credit card on file for paying these, please fill out this form to keep on file in our office. For additional information, please visit HealthCare.gov or contact your insurance carrier.
Online bill pay - We now offer the ability to pay your balance online. Please click here to access our online payment site, powered by InstaMed.
Referrals - Our referral expert will help you through this process. It is your responsibility to contact our office for a referral if your managed care company requires one. When you see a provider here in the office and you are recommended to see a specialist this is not considered your "referral," but a recommendation.
In order to see a specialist, and have your insurance pay for that visit, you must have authorization for the "referral." Therefore, please set up the initial appointment with the specialist and then call our referral phone line at 860-653-0006. Give us the name of the provider you are seeing, the date of the appointment and the reason they are seeing you. We will then initialize the referral process, get authorization from your insurance company and send the approval to your specialist. If you forget to get your referral before the visit, most insurance companies will not allow the referral to be backdated.
Your information – It is important for us to be able to reach you. We can not contact you with medical results or bill your insurance carrier if your demographic information is out of date. We will confirm your information at each visit to the office, but if you move or change telephone numbers before then, be sure to let us know.
East Granby Family Practice, (EGFP) recognizes the importance that the coronavirus pandemic has had on everyone, including patients of our practice. This page is designed to conveniently keep you informed of new developments and provide links to reputable COVID information.
Updated COVID Vaccine Information from EGFP as of January 15, 2021
Our most recent information is that initial administration of the vaccine will be at predetermined locations throughout the state. Every patient will need to register in VAMS (Vaccine Administration Management System) of the CDC and then will be able to schedule an appointment. You may choose a location near your home. Phase 1B patients who are 75 and older are able to register to schedule appointments now. Other groups in Phase 1B will be able to register soon. Keep checking. Please go to https://portal.ct.gov/Coronavirus/covid-19%20vaccinations, for more detailed information and to sign up on the VAMS system. A direct link to sign into the VAMS system if you are eligible at this time is https://dphsubmissions.ct.gov/OnlineVaccine
We have registered to distribute the COVID vaccine to our patients in our office through the Department of Public Health (DPH). We do not know yet which vaccine will be available to be given in private doctors' offices, nor the exact timetable. We will be "invited" by the DPH to upload our roster of patients when they have vaccine for us. We have prepared all documents required and we are ready. Presently, vaccines are not being distributed through private offices, so please go to https://portal.ct.gov/Coronavirus/covid-19%20vaccinations ,register and get the vaccine as soon as able.
Please call our office once you have received the vaccine so we may record it in you chart.
For more general information on vaccine distribution, go to https://www.cdc.gov/coronavirus/2019-ncov/vaccines/recommendations.html. Understand that each state may distribute the vaccine a bit differently from the general guidelines. For Connecticut specific information, go to https://portal.ct.gov/Coronavirus/covid-19%20vaccinations.
If you feel you have symptoms of the COVID-19 illness, Symptoms of Coronavirus | CDC, then our policy is that you get tested before visiting the office. Although inconvenient, this protects the other patients and staff at EGFP. An infected patient or staff member could "shut down" the office, leaving patients with other conditions without care. This policy will continue at least until staff and patients have had the opportunity to be vaccinated. To find a convenient testing site, go to https://portal.ct.gov/coronavirus . Another link to at testing site near you is United Way 211 (211ct.org).
If you have had the COVID-19 illness, then you will need to postpone in-person office visits until 14 days have passed since the date of the positive test and 48 hours have passed since you have had symptoms. A Telemedicine visit (see below) is available if needed for medical care during this time.
In the meantime, please be careful during this period of the coronavirus pandemic. Wear a face covering or mask when out in public and keep your contacts with others brief. Practice social distancing and self isolation. Wash your hands well with soap and water often. Keep your immune system healthy by staying positive, stay hydrated, exercise in fresh air, avoid alcohol overuse and get plenty of sleep. Take your multivitamin and medications. Stay well.
For other general information about the Coronavirus which causes COVID-19 disease, please refer to the Forms & Links Tab and click on COVID19, or visit the SOHO COVID-19 Patient Resources page by clicking here.
Other office policies and information:
During this coronavirus pandemic, we understand that some patients may wish to postpone or cancel their appointments for care. We urge those patients to consider telemedicine. (see Telemedicine section under "Forms and Links") This is either a telephone call or a telehealth face to face HIPAA compliant virtual visit. Medical problems can be addressed, prescriptions refilled, medications updated and laboratory or diagnostic tests ordered. In this manner , we can continue to address your medical needs in a timely manner. Please keep your appointment in person at the office, or convert your visit to a telemedicine visit when you confirm your appointment. We have taken comprehensive measures to keep you safe. For more information, go to the COVID19 section of this web site as directed above, or call our office at 860-653-4526.
Many patients over age 65 with Medicare or Medicare advantage plans are finding, during this coronavirus pandemic, an opportunity to complete the insurance encouraged Annual Wellness Visit, (See Annual Wellness Visit under "Services") since this evaluation may be completed through the telemedicine services offered by our office.
EGFP, LLC is a full service medical office that provides both preventive care for children and adults, and medical treatment of pediatric and adult patients for chronic medical problems and acute illnesses. The providers perform office surgery, dermatological procedures, pulmonary function tests, radiological tests, electrocardiograms, immunizations, phlebotomy, audiology tests, and tympanography.
The practice provides comprehensive medical care in the suburban and rural communities north of Hartford, Connecticut which includes the towns of East Granby, Granby, Windsor, Windsor Locks, Suffield, West Suffield, Enfield, Simsbury, Avon, Bloomfield and East Windsor. We also provide care for adjacent communities in south central Massachusetts.
Appointment Hours for in-person or virtual visits:
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 5:00 PM
Saturday starting 8:00 AM for Urgent Care
Telephone Hours (Monday-Friday):
8:30 AM - 11:55 AM
1:00 PM - 4:45 PM
Important Notice About Patient Portal Access
WebView was retired effective July 12th, 2019. We have transitioned the patient portal to a new site effective immediately. Please update your shortcut to the new address https://egfpct.mymedaccess.com moving forward. Please click here for instructions on using the new portal.
Patient Portal contact with the physicians of East Granby Family Practice is for NON-URGENT CARE only and NOT EMERGENCY CARE. Please contact the office immediately if there is an urgent or emergency need for medical care.
Employment opportunities in the front office, nursing and provider departments become available from time to time. Please call the office at 860-653-4526 to check for available positions and to submit your resume for consideration.